Return promise for personalized DORTEX products

Quality you can experience

For 40 years, we have been producing personalized products made to individual customer specifications. We set high standards for materials, workmanship, and results. For us, quality is proven not in the configurator, but in your everyday use. That’s why, as part of our anniversary promotions, we consciously offer you added security.

Until the end of August 2026, we accept returns of personalized products with a gross goods value of up to $90 - without discussion.

Even if you simply don’t like the final result. This return promise goes beyond statutory regulations, which do not provide a right of withdrawal for personalized products. It applies for a limited time and under clear conditions to ensure fairness for everyone involved.

Return conditions at a glance

• Applies exclusively to our customizable products, such as labels, iron-on designs, or hangtags¹
• Maximum gross goods value per order line item: $90
• Return within 14 days of receipt, in the original order line item packaging
• Returns only accepted for the complete quantity of the respective order item
• Return shipping costs are borne by you

Return address:

Your voluntary feedback helps us improve

We place great importance on quality and want to understand how our products perform in everyday use. Your feedback helps us critically review and improve design, materials, and processes.

We therefore appreciate a short, honest, and direct response regarding your return.

Go to the questionnaire