Frequently Asked Questions (FAQs)

Here you will find answers to the questions you have always wanted to ask.

General material samples
Is it possible to receive general material samples?

Yes! We would be happy to send a free collection of general material samples of our products (with random texts/images). Simply send an email with your full mailing address, the desired product and, if required, the desired combination of font and tape color. Or simply contact us.

Is it possible to get samples with my own logo?

Our preview image shows exactly how we will produce your labels. It acts as sample for all products. In conjunction with a general material sample that can be requested by email and that we would be happy to send to anywhere in the world, you can thus get a very good impression of what your labels will look like.

When it comes to our Corinera and Satinera products, it is possible to order labels with your own logo, as of 1 item.

With our woven Cottonera and Polynera products, your logo will be set up and optimized for the loom each time it is uploaded or the image cut-out is changed in the configuration tool. For this service, we charge a set-up fee. The minimum order quantity for Cottonera is 25 items, for Polynera 50 items.

For our professional Flexinera labels, the minimum order quantity is 500 items.

Can I get inspired somewhere?

You've been thinking for a long time about designing your own labels and are still looking for inspiration?

Then you are exactly right with us on this page! There are numerous fonts and motifs for the design in our assortment.

Here are some examples where you can continue to work creatively.

We hope you enjoy browsing.

In our storefront you can also see what other customers choose and order.


COTTONERA® (woven cotton labels)
Which sizes and minimum order quantities are available?

The size as well as the minimum order quantity depends on the desired product variant:

Our Cottonera Overnight-Label are available from a quantity of 50 labels in the bandwidths (= height) 10mm and 15mm.

At our Cottonera Basic the bandwidth is limited to 10mm. The minimum order quantity is 25 pieces.

Our Cottonera Classic are available in 10mm and 15mm from an order quantity of 50 pieces and with 25mm bandwidth from 30 pieces.

At our Cottonera Premium only the bandwidths of 15mm and 25mm are available from a minimum order of 50 pieces.

The length of the labels or tapes in the Cottonera Classic and Premium options will depend on the desired text or logo length. Up to a length of 100mm, we are able to weave at the standard rate. For longer labels, we apply a supplement for overlong items. In addition to the desired text and logo, we include an edge to the left and right for sewing.

For the Cottonera Classic, we include an edge of 8mm on each side. For the rolled Cottonera Premium, we include an edge of 7mm on each side for each repeat.

Our Cottonera Premium with end fold has fixed sizes of 15 x 60mm or 25 x 60mm. Within the 60mm, there is a 5mm edge reserved on the left and right that cannot be woven with text or a logo. The end fold of 7mm on each side is added to the length of 60mm.

Why can't I order smaller quantities?

For Cottonera Classic:

We are able to offer such cost-effective customized name tapes because our looms are able to weave 50 tapes simultaneously at any one time. For this reason, we are only able to manufacture 50, 100, 200 items etc. Only our 25mm loom is able to weave fewer fabric labels simultaneously. For this reason, a quantity of 30 labels of any given type is possible.

For Cottonera Premium:

The development of textile labels that make it possible to combine 100% cotton with modern/high-resolution weaving technology is further proof of the quality of „Made in Germany“. Especially when it comes to our Premium cotton labels with end fold, a consistent high level of quality can only be ensured by a high proportion of manual work. For this reason, it is only possible to reach a balanced cost-performance ratio as of a minimum order quantity of 50 items.

How long are the labels/tapes?

The length of the labels or tapes in the Cottonera Classic and Premium options will depend on the desired text or logo length. Up to a length of 100mm, we are able to weave at the standard rate. For longer labels, we apply a supplement for overlong items. In addition to the desired text and logo, we include an edge to the left and right for sewing.

For the Cottonera Classic, we include an edge of 8mm on each side. For the rolled Cottonera Premium, we include an edge of 7mm on each side for each repeat.

Our Cottonera Premium with end fold has fixed sizes of 15 x 60mm or 25 x 60mm. Within the 60mm, there is a 5mm edge reserved on the left and right that cannot be woven with text or a logo. The end fold of 7mm on each side is added to the length of 60mm.

How many colors may be included in my fabric label?

You can choose two colors:

  • The color you want the tape to have (background color).
  • The color you want the text/image to have (font color, weave color).

All fabric labels of an order will, as standard, have the same tape and font color. But you may also choose a color set (see next section).
The established color combinations of the two sets "Light" and "Dark" can be found in the Cottonera configuration tool, in the "Colors" menu item, by clicking on the Info button for color sets.

What is a color set?

For Cottonera Classic, it is possible to choose a color set instead of using the same tape and font color for all name tapes. Color sets are combinations of different tape and font colors that have been compiled by us for your convenience. We offer two color sets, a set "Light" (consisting of light tape colors) and a set "Dark" (with dark tape colors). It is not possible to change the color combinations that we have selected. The font colors are chosen from our full repertoire to match the various tape colors and reflect the colors most frequently selected by our customers.

If you can't decide what color to choose, why not simply choose a color set. If you would like a variety of woven label colors, then a color set is often the best solution. Simply choose the "Color set" option in the "Colors" menu item of the Cottonera Classic configuration tool. Clicking on the info button will immediately show you the color combinations available and what these will look like with your chosen text.

What restrictions are in place?
  • Cottonera Classic cotton tapes in the width 25mm can only be woven with light tape colors or the light color set.
  • Cottonera Basic laundry name tapes available at a preferential price, can only be produced in the width 10mm with a red font on white background, and with printed letters. Motifs are also not possible
  • Cottonera Premium is only available in the widths 15mm and 25mm. Color sets are not possible. Cottonera Premium with end fold is only available in the fixed sizes 15 x 60mm and 25 x 60mm.
What are Cottonera Harlekin?

You are looking for colorful woven labels? Then you are exactly right at our Cottonera Harlekin!

Our harlequin yarn is dyed by hand in the basic colors red, yellow, blue and green.
This results in a particularly beautiful yarn with lighter or strong color sections in the basic or mixed colors.

The color intensity depends on the exposure time of the yarn in the respective colors.
The colors of your label may therefore differ slightly from the displayed preview image.
Each label is unique!

How are DORTEX name tapes made?

DORTEX name tapes are a German product. They are woven in our production facilities, specifically for you and featuring the lettering you have ordered. The text and motifs are not embroidered after the tape is made, but are instead woven into the tape. As a result, our tapes and lettering are completely durable and offer high wearing comfort.

Take a look at our Cottonera Classic Video.

Can I order labels/tape on a roll?

When ordering Cottonera Classic, you receive individual labels since our looms are able to weave 52 tapes in parallel. If you order 50 labels, you will receive 52 individual name tapes. If you order 100 name labels, you will receive 52 labels, each of which will have your desired woven label featured twice. We weave cutting lines between the labels to show where you can cut the labels with scissors. Each label has an additional sewing edge of 8mm to the left and right of your desired lettering. We generally produce 4% more than necessary, to accommodate tolerances in production.

With the rolled Cottonera Premium, we also weave a number of additional items in order to account for any minor weaving faults. So, when ordering 50 items, you will receive, for example, 56 items. Each label has an additional sewing edge of 7mm to the left and right of your desired woven content.

With our professional labels made from cotton, the Cottonera Premium with end fold, we carry out manual sorting at the end of the production process to ensure the consistent high quality of the labels. The quantity of additional labels is thus variable.

Are the laundry labels boil-proof?

For Cottonera Classic:

With white or black tape, and red, blue, black or green font, they are boil-proof according to DIN EN ISO 3758. All other tape and font colors are wash-proof up to 60°C in accordance with DIN 54000ff. Experience has shown that even temperatures of 95°C have no effect.

For Cottonera Premium:

All font and tape colors are wash-proof up to 60°C in accordance with DIN EN ISO 20105.

Is organic cotton used?

We already use the highest quality cotton to produce our Cottonera, which is suitable for this purpose.

When weaving, the technical requirements for the yarns are very high. There is no organic cotton supplier on the market that meets the technical requirements for woven labels.

Our Cottonera not only have the Oekotex 100 certificate but are even certified to DIN EN 71-3 for freedom from harmful substances, which allows our Cottonera to be used for children's toys. Especially the latter certification is a real peculiarity.


POLYNERA® (woven labels)
Which sizes and minimum order quantities are available?

Our Polynera have a fixed label size of 15mm height x 60mm width.
The minimum order quantity is 50 pieces.

How many colors may be included in my woven label?

You can choose two colors:

  • The color you want the tape to have (background color).
  • The color you want the text/image to have (font color, weave color).

As standard, all woven labels of an order will have the same font and tape color.

If you do not want to commit yourself, you can also choose a color set. The established color combinations of the two sets "Colored" and "Classic" can be found in the Polynera configuration tool in the menu item "Colors", by clicking on the info button for color sets.

Are Polynera woven labels washable?

Our Polynera name labels are washable up to 60°C, color-fast and certified as guaranted free of hazardous substances.

How soft are woven Polynera labels?

The upper and lower edges of our Polynera labels are woven and therefore soft and pliable. The edges on the left and right are not so hard like the hot-cut edges of other producers.

What are the differences between our woven labels Cottonera and Polynera?

Polynera are textile labels made of polyester threads which are woven with an other weaving technic (needle loom) than Cottonera labels (shuttle loom). Cottonera is made only of cotton.

Cottonera Polynera
Material: 100% cotton 100% polyester
Size: Optionally in 10,15 and 25mm height, the length is variable. fixed 15x60mm
Edges: The upper and lower edges are woven, left and right edges are cut and fraying. When sewing, they should be turned under, if the label is not ironed-on. The upper and lower edges are soft and woven. The left and right edges are hot-cut, therefore they can not fray.
Backside: Clearly visible threads on the backside of the text and image. Backside just as frontside, but mirrored (negative) color reversal.

FLEXINERA® (woven professional labels)
Which sizes and minimum order quantities are available?

The size is freely selectable in the order process. The minimum size is 15mm height and 30mm width with a final fold left and right. With a horizontal center fold the smallest format 45mm height and 15mm width is possible.

Do Flexinera products stretch?

No. Our Flexinera products got their name from the flexible ordering options. Edges, sizes and colors can be freely selected.

What are the technical data of Flexinera?

The various configuration option afforded by our Flexinera are permanently displayed in our webshop. We will constantly optimize our Flexinera products and maintain the current state-of-the-art with regard to modern weaving technology. The weaving technology and all technical data may thus change at any time.

Are the Flexinera washable?

Yes, our woven Flexinera are guaranteed washable up to 60°C.

What is the difference between this product and other DORTEX products?

We weave our Flexinera on large broadlooms that are able to produce different sizes, ends and handle up to 6 colors per label. The minimum order quantity is 500 pieces. This is considerably higher than for our other products, therefore the prices per label are considerably cheaper for larger quantities.

The minimum order quantity can not be divided into several colors.

Why is Flexinera so cheap despite production in Germany?

We are particularly proud of this!

Due to technology that is unique throughout the world, we are able to send your order directly to the loom, after a quick check by us. This saves unnecessary email traffic, the expensive set-up of the logo for the loom by a designer and the production of an original sample.

For you, this means:

Simple ordering process, short delivery times and a low price.

In this day and age many companies are relocating their production facilities to cheaper countries in Eastern Europe and Asia. We are acting counter to this trend and are able to offer the best-possible price/performance ratio despite producing in Germany.

How precise are the color specifications in the online shop?

Our Flexinera threads have been manually assigned the appropriate Pantone values by specially trained employees at a color temperature between around 5500°K (Kelvin) and 7500°K. The threads, which have no Pantone names, are our own colors.

The RGB values that we use to visualize the selected threads and the preview image have been read from our Flexinara threads at 6500°K using an optical spectrometer and manually optimized. Please note that the representation on your monitor will depend heavily on the configuration you are using.

In the woven label it is possible that threads next to or behind one other may influence the color representation. For a white label with a red logo, the red thread is located behind the white thread and will lend a light pink touch to the background.

What should I remember when selecting threads?

Once you have uploaded your logo, we will use the RGB values in the logo to determine the number of thread colors for your label and recommend you threads that are as close as possible to the colors of your logo. Your label may consist of 2-6 thread colors.

You can change the recommended colors at the touch of a button: In doing so, we will first show you the 15 most similar colors, and by clicking on "ALL COLORS" you can see our entire range of threads. Your label will be thicker and firmer with every additional thread.

If more thread colors are suggested than are actually contained in your logo, then your template is either out of focus or has anti-aliasing. In this instance, it is helpful to reduce the number of thread colors to the desired number of colors.

How precisely will my logo be implemented?

Generally, our preview image will show you exactly, how your labels will be woven.

However, when it comes to Flexinera it is not like printing on paper, the material is a very lively woven label which responds easily to external influences. As a result, it is natural that there may be some very small deviations regarding the aspect ratios of your logo. These primarily occur when your logo has very many color changes and details in a small space.

Generally, extremely small deviations cannot be seen with the naked eye. If your logo contains a circle in combination with fine details or many color changes, a deviation in the proportions may be visible.

For a good readability, the smallest letters should be at least 2 mm high and the minimum line thickness should be at least 0.3 mm.

Since our Flexinera are made of a woven material, there may be slight variations in the size of the label.

What properties should my template have?

The best possible results can be achieved with a vector graphic (.pdf, .ps, .psd, .eps, .ai, .wmf, .emf or .xcf). Alternatively, you can also use a clean image file (.jpg, .jpeg, .png, .bmp, .tif, .tiff, .gif or .giff) with as high a resolution as possible. These files may be zipped to upload. File sizes of up to 50 MByte are possible.

Since we calculate the number and colors of the threads using the colors of your template, your template should contain a maximum of 6 colors.

Many image files contain hundreds of colors along the edge of the motif or the font which creates a softer image on the screen (anti-aliasing). This effect may result in a worse result with our Flexinera system.

Since .jpg files generally contain anti-aliasing, we recommend not using this file type if possible.


SATINERA® (printed satin tapes)
How do I create an image file for gift ribbons or satin labels?

The best result is achieved using a vector graphic (.pdf, .ps, .psd, .eps, .ai, .wmf, .emf or .xcf). Alternatively you can use a clean image file (.jpg, .jpeg, .png, .bmp, .tif, .tiff, .gif or .giff) with as high a resolution as possible. File sizes of up to 50 MByte are possible.

If your template has a colored background, pay attention to ensure that no gaps are created at the edges and on motif transitions.

If necessary, you can move your motif or zoom in/out after uploading. You can subsequently change your motif width in the menu item "Size" and "alternative length" .

Which sizes and minimum order quantities are available?

There are two bandwidths available for our printed Satinera: 15mm and 35mm.
The length is variable and adapts to your lettering / your logo or is manually defined by you in the menu item "size" - "alternative label length".

Since our Satinera are made of a woven material, the dimensions may differ by about 0.1mm - 1mm.

Our Satinera single labels are already available from 1 piece and our endless ribbons from a length of 20cm.

How do I achieve a good result with the Satinera?

The preview image shows you exactly how your labels will look like.

Our Satinera labels and our endless ribbons are printed on one side with sublimation inks.For production, the colors are taken from your template and embedded in the fibers of the label.

Printing on woven textile tapes offers a much higher resolution than weaving, but due to the living material, it is not to be confused with a print on paper.

We would like to give you a few tips for a good result:

  • the image resolution should be at least 360 dpi
  • the fonts should be at least 2 mm in size to be readable
  • the line width of details should be at least 0.3 mm
  • the frames or horizontal lines should be at least 1mm from the woven upper and lower edges, or at least 1mm thick
  • fine light textures or fonts on a dark background should be as strong / bold as possible, so that details do not run when printing

We take over all data of your template, taking into account the image editing options you selected in the webshop. The look of the finished Satinera will match the quality of your original logo file.

The best result will be achieved by using a vector graphic (.pdf, .ps, .psd, .eps, .ai, .wmf, .emf or .xcf). Alternatively you can also use a sharp image file (.jpg, .jpeg, .png, .bmp, .tif, .tiff, .gif or .giff) with the highest possible resolution. File sizes up to 50 MB are possible.

If your template has a colored background, make sure that there are no gaps at the edges and transitions.

If it is necessary, you can still move or zoom your subject after uploading. You can also change the motif width under "different length".

Do I have enough space to sew in the Satinera labels?

If your text is too close to the edge, you have not scheduled an edge for sewing. Please change the length of your labels by adding a larger label length under the item "label length".

Can I position my text vertically?

Yes, by creating your text as a logo file and rotate them as desired in the graphics program.

Afterwards you upload your revised template in our webshop.

Are Satinera products washable?

Satinera satin ribbons and labels are wash-proof up to 60°C, lightfast and wear-proof.

Can individual Satinera satin labels be ironed on?

No, that is not possible. But they can be easily sewn into place or secured with our nameFIX .

The Satinera labels and endless ribbons can also be easily folded like a small loop / a flag in the middle and hem with the seam.

Can I also get Satinera on roll?

We offer our Satinera as individual labels and as an endless band.

In the individual labels the narrow edges are cut hot, so they can not fray.
Please note that only the ends of the endless band are hot cut. If you cut the endless belt, fraying at the cut edge may occur.

My logo is not implemented well

Our Satinera individual labels and endless tapes are printed on one side with sublimation inks. Printing onto woven textile tapes offers a considerably higher resolution than weaving, but due to the nature of the material, it cannot be compared to printing on paper.

For a good result, follow these tips:

  • The image resolution should be at least 360 dpi.
  • Fonts should be at least 2mm in size in order to be legible.
  • The line thickness of details should be at least 0.3mm.
  • Frames or horizontal lines should be at least 1mm away from the woven upper and lower edges or at least 1mm in thickness.
  • Fine, light structures or fonts on a dark background should be as thick/bold as possible in order to ensure that details are not lost in printing.

We adopt all of the data of your template while taking into account the image editing options you have selected in the webshop. The look of the finished Satinera will correspond to the quality of your template.

Our preview image will show you exactly what your Satinera fabric labels or endless tapes will look like.


Properties of DORTEX textile labels
What materials are used to create DORTEX textile labels?

Cottonera (cotton tapes):

Our cotton tapes are manufactured from high-quality cotton threads and are subject to constant monitoring. We use only materials that have been certified in accordance with the Öko-Tex® 100 standard. 100% fine cotton thread, Upper Egyptian, 1 A long staple, hand-picked, combed. Untainted by heavy metals, bleached without chlorine, without optical lighteners, electronically cleaned, mercerized, skin-friendly finish, paraffined, free from pesticide and herbicides, dyed to the best of our knowledge with skin-friendly dyes, can be harmlessly composted in terms of human ecology. All of our Cottonera threads are inspected regularly to ensure that they are free of hazardous substances, and our Cottonera Classic labels may even be used for the manufacturing of children's toys in accordance with EN 71-3.

As a special feature, the threads of the "Natural" color of Cottonera Premium are made from completely untreated, unbleached Egyptian cotton. The color nuances will change slightly due to external influences in nature. The slightly yellow color is a sign of quality signifying that it is 100% natural and therefore suitable for the labeling of natural products or products with subtle natural colors.

Polynera (made from polyester thread):

Polynera are woven labels made in Germany using polyester thread on a needle loom. The special weaving procedure enables great flexibility of fonts and icons. The quality of the material and the weaving procedure results in strong, solid colors for the label. Polynera products will thus tend to appear to be a little more colorful than Cottonera products. The upper and lower edges of our Polynera items are woven (not hot cut), making the laundry labels pliable and with no hard edges. Polynera products are boil-proof, color-fast and free from hazardous substances.

Satinera (printed satin ribbon and multi-colored labels):

The tape material for our printed gift ribbons and multi-colored labels consists of double-faced satin ribbon with a woven (not cut) upper and lower edge. It is thus especially soft and gentle on the skin. The products are woven in a German factory, using hazardous substance free polyester yarns. The satin ribbon has a white, quite smooth and silky surface. The tape widths are 15mm and 35mm. Satinera satin ribbons in a width of 15mm are extremely well suited for use as bows, decorative or gift ribbon. Satin ribbon in 35mm is especially well suited for the representation of care instructions.

Flexinera (made from polyester thread):

Our Flexinera is woven in Germany using polyester thread and broadlooms. Thanks to a weaving technology developed specifically for our Flexinera products, we are able to achieve a particularly dense structure, bright colors and very solid labels. All four edges of our Flexinera with center fold are hot cut and thus cannot fray. With our Flexinera products with end fold, two edges are hot cut and two edges have an end fold. Flexinera products are boil-proof, color-fast and free from hazardous substances.

size labels

To mark the dress size, we have our woven size labels in the range.They are available in the color combination white on black and anthracite on white, in the size 10mm x 40mm. They are delivered with a center fold in 10mm x 10mm.


CORINERA® (laser-engraved labels)
What can I use Corinera labels for?

At our Corinera you can choose from a variety of materials for different applications: natural leather, artificial leather, FloraPap, wood and metal.

Whether as finishing elements for clothing, jackets, hats, bags or key rings, Corinera products are a highlight whatever the application.

However, only our Corinera artificial leather labels and FloraPap are washable.

Which sizes and minimum order quantities are available?

The minimum order quantity of our Corinera is 1 piece.

You can set the desired height and width precisely to 1mm in the Corinera configuration tool. The minimum and maximum edge lengths will always be displayed in the configuration tool.

In addition, we offer various combinations of holes and shapes suitable for a variety of purposes. Our Corinera are thus ideal for a wide variety of applications. All mounting holes have a diameter of 1.5mm for our labels and 3.5mm for our hangtags.

If you have an idea for a shape and hole combination that we do not offer yet, you have the option of uploading your own label form as a file format.

In the menu item "shape" you can upload any (!) own shape as a file in "own shape" and order it as a label or hangtag in all materials offered by us. The size specified in the file you can change after uploading in width to 1mm precisely in the menu item "size". The height is calculated proportionally and adapts automatically to the new width.

Can I use my own logo?

Yes! Why not try it out, and upload your own logo. Our preview image will show you exactly how we will produce your Corinera.

Directly after uploading your logo you will be able to choose between five different representation options, in the form of black/white gradients (20-80%). The gradients made available optimize the implementation of multiple color templates and even photographs can be represented. If you don't see a difference, you've used a black and white file,which is already perfect for label making.

Our preview image shows you exactly how we produce your Corinera.

For a label or hangtag with your own shape, you can upload an additional file in the menu item "shape" in which you have created all the outlines and any desired inner holes. These contours must be laid out as closed polylines and have a solid line weight (at least 0.3mm / 3 pixels).

Is it possible to have my logo on a dark background?

Our Corinera are laser engraved, that means that your logo and text will be burned into the material. We don't have a dark material in the range, because the dark engraving would not be visible on a dark background.

Why doesn't my logo look good?

The preview image shows you exactly how your Corinera will be laser-engraved. All technical details are already visible in the preview image.

Your text should already be legible in the selected label size. Please don't look at the enlarged preview, because this is not the selected label size.

For best readability, the smallest letters should be at least 2mm high and the minimum line width should be at least 0.3 mm.

How can I fix my Corinera?

For your individual Corinera labels and hangtags we offer different fixing possibility. Further information can be found under the item "fixing possibility"

What should I pay attention to by sewing natural leather and synthetic leather labels?

For the firmer natural leather, it is advisable to use a sturdy natural leather needle for the sewing machine.

For synthetic leather an universal needle is usually sufficient. Our pollution-free synthetic leather is soft and slightly elastic.

If the material is not being transported by your sewing machine, we recommend reducing the thread tension, place some baking paper between the synthetic leather label and the presser foot, or stick Washitape under the presser foot for better conductivity.

Once you have found the right settings for your own sewing machine, the attachment is quick and easy.

If you do not want to attach the labels with the sewing machines, we recommend you choose a form with holes. The holes make it easy to attach each label by hand.


Properties of laser-engraved Corinera® labels and hangtags
What kind of materials are available for laser engraved labels and hangtags?

Natural leather tags:

We use leather from young German steers which has been tanned using organic and mineral essences only. Since we use complete skins that differ in color, thickness and fat proportions throughout the various body regions, and since the skin of every animal will differ slightly with regard to these factors, we are able to ensure that every label will look slightly different and have its own specific charm.

Since it is a purely natural product, the labels will respond to external influences with visible changes. We recommend avoiding machine washing and ironing. We recommend using dubbin to ensure optimum care of the beautiful natural labels.

The labels are cut to shape using lasers and the images are engraved using laser engraving. The natural leather is 1.2mm thick.

Artificial leather tags and FloraPap®:

Instead of the usual PVC coating, our artificial leather labels are 100% polyurethane. This new generation of artificial leather has a classic leather grain with an antiqued surface and a soft nappa-like quality.

Our artificial leather labels are wear-proof and can be safely washed up to 60°C without damaging the material.

The labels are cut to shape using lasers and the images are engraved using laser engraving. The brown artificial leather is 1.0mm thick, all other colors are 0.8mm thick.

Our proven material for years we now offer in four versions and under international brand name. The following colors are available: gold, silver, brown and black. The black version creates an embossed look.

FloraPap is a robust compound made from cellulose and latex. This modern material is tear and wear proof. If the engraving extends to the edge of the product, this area will be a little less tear proof.

Machine washing, drying or scrunching will create an attractive vintage look. Washing will shrink the labels by only 2%. The labels can be washed at temperatures of up to 60°C (without conditioner) and can be ironed. If desired, the labels can be smoothed out again by steam-ironing the damp label.

The labels are cut to shape using lasers and the images are engraved using laser engraving. The FloraPap material is 0.55mm thick.

Tags made from wood:

We offer poplar plywood and beech wood of the highest quality. Both types of wood are glued without pollutants and thus optimized for indoor use.

The used poplar plywood is about 3mm thick and is natural.

Our beech labels and tags are made of 2mm thick beech wood in a particularly noble wood look. The high quality material is particularly dimensionally stable and therefore ideally suited for rustic nameplates and smart pendants, e.g. on keys or gifts.Both types of wood react to external influences with visible changes. We strongly advise against machine washing and ironing.

Metal labels:

You can choose from stainless steel in 2 variants, brass and bronze.

Our high-quality metal labels are ideal for product- and name tags and e.g. key rings. The refinement of clothing and accessories with metal labels or hangtags is also very much in vogue.

The stainless steel rolled is 0.5 mm thick and made of strong, V2A stainless steel with a noble shine, which is easily scratch-sensitive due to the bright surface. The material is light and non-magnetic.

The stainless steel fine brushed is 0,8 mm thick. The slightly brushed surface reflects the light only moderately. Depending on the viewing angle, the contrast of the laser engraving appears to be different. This stainless steel material is rustproof and magnetic, i.e. it can be easily attached with the help of a magnet, e.g. as a name tag.

All metal labels and hangtags are specially lasered according to your wishes. Clean edges are formed, which are not rounded.

We also strongly advise against machine washing and ironing of our metal labels.


myVIPs® Fabric Wristbands / Event Bands
For what purpose can I use myVIPs?

Our myVIPs are perfectly suitable for events and festivals as well as entry wristband with consecutive numbers. We supply the wristband including the appropriate closures.

My VIPs are also available for children's birthdays from a minimum order of 1 piece.

What size do myVIPs have?

Our wristband has a height of 16mm and a length of 350mm. This size is fixed and can not be changed.

The preview image already shows the clearly visible area of the fabric wristband
which is 120mm. The rest is the closure and border area of the wristband.

Since our myVIPs are made of a woven material, there may be slight variations in size.

How can I achieve a good result for myVIPS with my own logo?

As with all our products, uploading your own logo is also possible at myVIPs.

The preview image shows you exactly how your event bands will look like.

There are two different product variants: "centered design" and "repeated design"
When you have chosen "centered design" the desired design is printed once centered on the wristband.
At "repeated design" we repeatedly print the selected design on the wristband.

For a good result, note the following:

• The image resolution should be at least 360 dpi
• Fonts should be at least 2mm high to be readable
• The line width of details should be at least 0.3 mm
• Frames or horizontal lines should be at least 1mm from the woven top and bottom edges, or at least 1mm thick
• Fine light textures or fonts on a dark background should be as strong / bold as possible, so that details do not run at printing

We transfer all data including all colors from your template. After uploading, you have also several options to edit your image.

For best results, please use a vector graphic (.pdf, .ps, .psd, .eps, .ai, .wmf, .emf or .xcf). Alternatively you can also use a sharp image file (.jpg, .jpeg, .png, .bmp, .tif, .tiff, .gif or .giff) with the highest possible resolution. File sizes up to 50 MB are possible.

Are myVIPs washable?

Our myVIPs are made of double-faced satin and are printed on one side.
The color is embedded in the fibers. Your myVIPs are therefore lightfast, abrasion-resistant and washable up to 60°C.

When showering, the event band can of course remain on the wrist.
If you want to keep it as a souvenir, you can also wash it in the washing machine.

Which kind of closure options are available?

The closure options can be found under the item "mounting options"


sticker
Which kind of stickers are available?

You want to mark items quickly and individually? Depending on your requirements, you can take our particularly durable nylon stickers or customizable paper stickers.

For labeling the name, motif stickers made of nylon are ideal. Do you want to create your own address labels? No problem. Nylon or paper sticker stickers are both well-suited for creating 3-or multi-line mailing labels. For the marking of children's toys we recommend motif stickers made of nylon. This way even kindergarten children recognize what belongs to them directly on the motif.

The minimum order quantity of the nylon stickers is 30 pieces and the paper stickers 290 pieces.

By the way: To mark children's clothing and toys, we have a matching package for you with the mix4kids label set.

You would like to provide your products with a QR code or an EAN code and need the corresponding labels? We have them! With our stickers you can also create an QR and EAN code: Just enter the text, the web address or the EAN number in the configurator, add text on request and your nylon sticker is ready.


Shopping voucher
Can I buy a shopping voucher?

Yes, of course. You want to give something to your loved ones, but do not know what kind of labels they would like to have? For this we offer our shopping vouchers.Like all of our products, our DORTEX vouchers are individually customizable and can be modified into a beautiful, personal gift. You can choose the value you want and upload a logo or image file of your choice. You have also enough space for a small greeting to the recipient.


Care labels
What do the various washing instructions and care icons mean?

With our normed care icons, you are able to meet the requirements of the textile labeling obligations even for small quantities. An overview of the washing instructions and care icons can be found in the configuration tool in the menu item “Text”.

A short explanation of the meaning of each icon can be seen if you hover your mouse over the relevant washing instruction or care icon (desktop version).

Can I also order care labels with my logo?

Yes! At all our products you can upload your own logo and place it as requested.

How can I change the position of the text and washing instructions?

At our woven Cottonera and Polynera you can insert under the item "inscription" for each line of text separately as many blanks as before and / or after the text.

The centering of the text and the care symbols is done together: left, center or right

At the printed Satinera and the professional care labels, the orientation of the care symbols is fixed. Only the text can be centered arbitrarily.

What materials the care labels are made of ?

Our care labels include woven and printed products to choose from:

  • woven Cottonera made of cotton
  • woven Polynera made of polyester
  • printed polyester satin (Satinera and professional care labels)
Can I describe the labels with a laundry pen?

Yes, with our Prym permanent laundry marker you can label your care labels individually. They are also washable with lettering up to 40°C.

Are the care labels washable?

Yes, all our care labels are washable up to 60°C.

If you have labeled your care labels with our Prym permanent laundry marker, we recommend you to wash the labels only up to 40°C. At a higher temperature there is a risk that the lettering will no longer be legible.


Woven textile labels with own logo
Can you weave my logo on textile labels?

Yes, this is particularly cost-effective with a single-color motif woven onto cotton tape for Cottonera Classic or polyester tape for Polynera, available quantity as of 30/50 items depending on label height.

Your single-color logo may also be implemented on Cottonera Premium. Here, modern weaving technology and 100% cotton are combined. Woven labels in professional quality with an attractive woven back, either rolled or with end fold, quantity as of 50 items.

We also weave our Flexinera in professional level quality using polyester threads, in variable sizes, edges and with up to 6 colors per label. Runs in excess of 500 items offer the best cost-performance benefit even despite production in Germany.

Can my logo also be woven in multiple colors?

Yes, on Flexinera with worldwide unique technology on wide looms, in many varieties with up to 6 colors per label. Orders as of 500 items.

Maybe you would also like our customized labels and endless tapes made from printed satin ribbon. Our Satinera products use multi-color printing methods ensuring that all colors are possible. Orders as of 1 item.

How can I choose a different color for my logo?

In the configuration tool in the menu item "Colors" choose the colors for the motif / font after uploading under "Font color" and for the tape under "Background color".

If you are not sure, simply try out a number of different compositions or select one of the two color sets (Cottonera or Polynera) with multiple different, pre-determined color combinations.

How can I edit my logo or motif at a later time?

The logos saved in the configuration tool for Cottonera and Polynera can be accessed again after logging in using the menu item "Own logo" under "My logos" and then used for your orders. During uploading, you specify an "image cut-out" and a "contrast" level. After clicking on "accept" this version will be assigned a "logo-code". Changes to this logo saved with us are then no longer possible.

Your logo will be automatically optimized for the various widths available in our Cottonera configuration tool. For orders on different widths with an already paid for logo code, no logo fee will be charged. (This is a recent change!)

If you wish to edit your logo because you wish to use a different "image cut-out" then you will need your original logo file. Upload this into our configuration tool again and specify the new, modified image cut-out. Then your image will be assigned a new logo code. Only the first order that is triggered with a logo code will be charged the logo fee.

When will the one-off set-up fee be due?

The one-off set-up fee is charged exclusively for our woven Cottonera and Polynera labels for the implemented service, namely setting up and optimizing your uploaded logo file for our looms.

While uploading to the configuration tool using the menu item "Own logo" you specify an "image cut-out" and a "contrast" level. After clicking on "accept" this version will be assigned a "logo code". Changes to this logo saved with us are then no longer possible.

As a result of a new automatic adaptation of your custom image with the logo code to all tape widths, no logo fee will be charged when using a logo code that has already been paid for. (This is a recent change!) For some re-orders or orders from third-parties that use this logo code, the motif can be used without a set-up fee just like any of the standard motifs.

If you wish to use another "image cut-out" then you will need your original logo file. Upload this into our configuration tool again and specify the new, modified image cut-out. Now your motif will be assigned a new, different logo code. In this instance, we will again charge the one-off logo fee since set-up and optimization must again be implemented for our looms.

Only the first order that is triggered with a logo code will be charged the logo fee.

Can my logo be combined with a standard font?

Yes! You can use the menu item "Own logo" in our configuration tool which enables you to use your saved own logo or upload a new logo. In addition, in the menu item "Text" you can additionally use one of our (other) standard fonts for each line separately.

If the text covers the motif, enter a number of spaces into the front of the appropriate line of text or move the motif using the arrow keys.

Can I combine my logo with care icons?

Yes! It is possible to use the configuration tool to set up a combination of logo and text with our fonts and/or care icons. The sequence of entry does not matter. You can upload your logo in the menu item "Own logo" under "Upload" or use under "My logos" logos that have already been saved simply by logging in. In the menu item "Text" you can use our standardized care icons.

If your motif covers the care icons after insertion, use the arrow keys to move your motif to the left.

Can I re-order textile labels with my logo?

Yes! This is possible at any time. If you have registered with us, we will save all uploaded logos for our woven labels Cottonera and Polynera in our configuration tool.

It is also possible to do the same using the "Order monitoring" option, and entering the order number and your email address.

It is even easier to do if you store our email containing your order confirmation. You can then simply use the link in the email to call up the order again. You can edit your motif in the configuration tool if you need to. You can change the position of width or even change the product.

When re-ordering with a logo/logo code that has already been paid for, no new set-up fee will be incurred.

My logo is cut off when inserting it

You may have selected a different label height when uploading your motif? Your motif will be automatically adapted to the new width. Please use the arrow buttons to place your logo in the optimum position on the selected label.

My logo is not implemented well

With our woven textile labels your logo is not printed but woven. For this reason, we are unable to weave tiny details. Our special editing programs have been optimized in order to perfectly convert your image templates into loom templates.

For a good result, simply follow these tips:

  • Fonts should be at least 2mm in size in order to be legible.
  • The line thickness of details should be at least 0.3mm.
  • Our weaving is monochrome. If your template has multiple colors and has not been implemented as desired by our software, convert your logo template to a black and white image before uploading.

Can you see a pattern of small dots on your logo?

That is down to the weaving technology. The weaving thread that represents your motif must be incorporated regularly in order for it to be securely connected to the label. This effect can be seen in our preview in the webshop so that you can get as realistic an impression of the result.

You have followed all the instructions and the result still does not meet your expectations?Then we recommend our printed Satinera, where logos with fine details and many colors are best implemented. For the production of your Satinera, all colors are taken from your template.


Fixture options
Which kind of fixing possibility are available?

Our woven and printed labels can be:

  • sewn in. For our Cottonera we produce an additional sewing edge of 8mm, which can be folded for sewing the label on or be shoved into the seam. At our woven Polynera and Flexinera already a technical sewing edge is set. At our printed Satinera you should plan a sewing edge. Due to the fact that these three products are cut hot, they can not fray and can be sewn without being turned upside down.
  • secured using nameFIX. Our patented nameFIX rivets can also be ordered. Our video shows how easy it is to use nameFIX »
  • ironed on (only Cottonera). For this, please select the Cottonera Classic or Cottonera Basic with iron-on coating under the menu item "size and fixture".
    In this video you can see how our Cottonera are ironed on.

Accessories for labels / signs: can be viewed directly here

  • Small pin nails silver- or brass-colored
  • Lapel pins for name badges
  • Magnetic holders for small and large name badges
  • Permanent laundry marker by Prym

Accessories for hangtags / pendants: can be viewed directly here

  • safety pins: length 22mm, in black
  • Waxed cotton cords: Length 25cm, Brown, Black and undyed available
  • Ball chains: Ø 2.4mm, length 10cm, in black, red, silver, gold, copper
  • hinged ring, small in silver and big in gold
  • Key rings small and big

Accessories for myVIPs: can be viewed directly here

  • Black and white plastic closures with barbs
  • Aluminium closure seals
  • Pliers for aluminium seals
  • Reclosable closures in black, silver and pld brass
How are Cottonera laundry labels ironed-on?

The tapes must be ironed at a suitably high temperature. Ironing is carried out by pressing very firmly with a heated iron on the Cotton setting (***) without steam, thus at approximately 200°C, for at least 9 seconds. Position the name tape where you with to apply it, with the writing facing toward you, and press with full force down on the heated iron. You should move the iron back and forth and count slowly from 1 to 10. Then do not touch, simply leave to cool!

For more difficult items, use a damp cloth placed between the iron and the name tape to protect the base fabric from excess heat. When working with a protective cloth, extend the pressing time to about 20 seconds. On elastic, knitted fabrics, secure fixture can only be ensured if the base material is stretched. Wrinkles will occur if ironed without stretching.

If the name tags fall off during washing, they can be reapplied by ironing on again. Iron-on tutorial in the video


Customer account and order history
What are the benefits of registering as a customer?

If you order from us regularly, you will not need to enter your address and payment information every time. But, we also save your orders so that you are able to monitor them and reorder as required.

Our configuration tool (Cottonera and Polynera) also enables you to save an unlimited number of own motifs and logos. These will also be available for subsequent orders.

Can I save my template in my customer account for subsequent orders?

If you have registered as a customer in our webshop, your orders will be saved in your customer area. For subsequent reordering, you can use "order monitoring" to display all your orders and simply reorder.

Is my information safe?

Your information is used solely for the purpose of processing the order and will not be passed to any third parties. You can find out more in our Data protection declaration.

What if I have forgotten my password...

That's not a problem. Simply open the login page and click on the appropriate link to have a new password sent to your email address. Then you can log in with the new password. The customer area of the account allows you to change the password at any time.

How can I change or cancel my order?

A change or cancellation of your order can only be made by the service team.
Please contact us either by phone +49 (0) 231/93 71 00 - 0 (Languages: only German and English is possible) or by e-mail post@dortex.com


Order procedure and shipping

When does my order arrive?

You can view your order on our website under the menu item "Order monitoring" . The order status will be shown here for each item of your order. If you have registered with us as a customer, this is even easier to do in the customer area of the website.

How long is the delivery time?

The delivery time consists of the time required for production and the time required to ship.

Production time:

Your shopping basket and order confirmation will provide you with detailed information regarding each item. Our production facility does not operate on weekends or public holidays. The production time for woven tapes cannot be predicted precisely since in production we collect orders that use the same colors until they are sufficient in quantity. For rare color combinations therefore, the production time will generally be longer, for more popular color combinations such as red on white, or blue on white, it will be shorter. You could be lucky and the color combination you have chosen in your order may be triggered 5 minutes after your order is received.

Shipping time:

The time required for shipping depends on the selected method and the country being delivered to. A list of all times can be found here.

Can I get my labels faster?

Yes, we also offer express production for our woven Cottonera and our laser-engraved Corinera. Click here for the express products

If you order our Cottonera Overnight label before 12:00, your woven cotton labels or name tapes will be produced and sent to you at the same day.

For our other products the production of the express version takes 2-3 days, but is still significantly faster than the regular production.

How will the products be dispatched?

Generally tapes, hangtags and ribbons are sent as a commodity letter. This keeps shipping costs low and you do not need to be at home to receive the delivery. We only send packages with very large quantities.

How much are the shipping costs?

Since we send name tags as letter mail, we are able to pass the low shipping costs on to you. We charge $2.95 shipping costs worldwide (standard shipping). From $57.50 we deliver free (standard shipping).

How and when do I pay?

You can pay your order by pre-payment, PayPal or credit card. The production of your individual labels starts when we receive your payment.

If you do not like your labels, you are allowed to send the items back to us within 2 weeks and up to an value of $34.50. Once we received your labels, you will get your payment back.

This DORTEX guarantee is something special concerning items which are produced on a customized basis.

Please understand, however, that we only can take back customized items with legitimate complaints in excess of $34.50.

In which countries does DORTEX deliver?

We deliver to all countries of the world. Click here and you will get an overview

Credit cards (Eurocard, Visa, AmEx) may be used as payment method anywhere. If the euro currency is available, PayPal may also be used anywhere.

  • For deliveries to Austria, the invoice may be paid using our account with BAWAG P.S.K.
  • For deliveries to Switzerland, we will issue the invoice in Swiss Francs in accordance with the current exchange rate. Our partner bank there is Postfinance.
  • For Germany and other European countries, our bank account in Germany is the relevant one for payments.
  • For deliveries outside Germany, Netherlands, Switzerland and Austria, we accept only PayPal and credit cards as methods of payment.

The exact details can be found in Impressum our website.

How can I reorder easily?

If you store our email containing the order confirmation in your email system, you can easily use the link it contains to call up your order, modify the item in our configuration tool and then re-order.

It is also possible to do the same using the "Order monitoring" option, and entering the order number and your email address.

This is even simpler to do if you have registered as a customer. Simply log in and select.

I have received no order confirmation

There are three possible reasons:

  • Our email has landed in your Spam folder. Have a quick look!
  • You have entered your email address incorrectly
  • Your email provider is on a blocked list for known Spam originators

If you want to make sure that your order has been received, please contact us.

Where can I enter my VAT number?

If it is of a company address, you can click in the address indication on "company address". A field will appear in which you can type in your VAT number. It is important that the VAT number is internationally valid and that the specified invoicing address matches the registered address of the European Commission.

How can I get in touch with the Dortex team?

Do you have any further questions or would like to be adviced individually?
Then contact us either by phone at +49 (0) 231/93 71 00 - 0 (languages: only German and English possible) or send us an e-mail to post@dortex.com


We will be glad to help you.