Here are our legal texts for your order:

General Terms and Conditions of Business of DORTEX Werbung und Vertrieb mbH

Version dated 11.01.2021

1. General – Area of application

All offers, deliveries and activities of Dortex mbH for goods and services are undertaken solely on the basis of these General Terms and Conditions of Business (hereinafter called AGBs). Divergent terms must be confirmed in writing.

2. Conclusion of the contract

Orders placed in writing, online via the webshop, by email or orally by phone are binding. Collateral agreements made orally must be confirmed in writing by both parties (e.g. by email) to be valid. The contract comes into being as soon as Dortex mbH has sent an order confirmation to the Customer, including the email sent via the shop system but not later than on receipt of the goods. Dortex mbH retains the right to refuse to accept orders at all times.

3. Prices

All stated prices are final prices but are subject to any applicable delivery costs. A portion of the delivery costs will be charged if the total value of an order is below $50.00. The portion of delivery costs in Germany is $2.50 (for orders under $50.00) and is $2.50 outside Germany.
In the case of deliveries within the European Union, the prices include the respective statutory German value added tax. In case of deliveries to Switzerland, the prices include the Swiss Value added tax of 8.1%. In the case of orders to be delivered to a third party, the person placing the order is deemed to be the customer (called “Customer” here) unless no agreement is expressly concluded to the contrary.

4. Delivery

Subject to no problems being encountered in the course of operations, the Customer can expect the delivery of the ordered goods within the delivery times indicated in the web-site. Delivery will be made to a delivery address indicated by the person placing the order. The Customer is liable for costs arising as a result of a wrongly specified delivery address.

5. Payment

The goods which were supplied remain the property of Dortex mbH until payment has been received in full. Unless agreed to the contrary, invoices are due for payment without any deduction whatsoever immediately after delivery. All payments must be made to Dortex mbH within 10 days of receipt of the invoice. The Customer is in default after the end of this 10 day period. $2.60 will be charged for each written payment reminder. Default interest at 7 % over the interest base rate applicable at the time as published by the Bundesbank in accordance with the German Discount Rate Transition Act (Diskontsatz-Überleitungs-Gesetz) must be paid on invoices which are in default. The assertion of claims for additional compensation for late payment is not excluded hereby.

6. Warranty

Complaints resulting from obvious defects must be notified in writing within one week of receipt of the goods. Failure to do so will result in the exclusion of the Customer’s assertion of warranty claims. If, in spite of all the care that has been exercised, the goods supplied should exhibit a defect which was already in existence at the time of the transfer of risk, Dortex mbH will rectify the defect in the goods or supply replacement goods at its option, subject to notification of the complaint within the period allowed. The opportunity of subsequent performance within a reasonable period must always be granted. Rights of recourse remain unaffected and unrestricted by the above provision. If subsequent performance should fail, the Customer may withdraw from the contract or reduce payment without prejudice to any claims for compensation. Minor deviations from agreed attributes, insubstantial impairment of usability, natural wear and tear and damage arising after the transfer of risk as a result of incorrect or careless handling, excessive loads or other specific external influences which were not anticipated in the contract do not constitute claims under the warranty. Claims by the Customer in respect of expenditure necessary for the purpose of subsequent performance, especially transportation costs, are excluded in so far as the expenditure is increased because the goods supplied by Dortex were subsequently moved to a place other than the purchaser’s address. Dortex mbH accepts no liability for the archiving of files uploaded by customers onto the Dortex server.

7. Information on the right of withdrawal

Consumers have a fourteen-day right of withdrawal. (This does not apply to customised products.)

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (Dortex Werbung und Vertrieb mbH, Am Schlosspark 66, 44357 Dortmund, GERMANY, phone: +49 (0)231 93 71 00-0, fax: +49 (0)231 93 71 00-19, e-mail: info@dortex.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts

Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs. Contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

Sample cancellation form

If you wish to cancel the contract, please complete and return this form.

(*) Delete where inapplicable

Here you can download a sample withdrawal form:

8. Liability

Dortex mbH is only liable for loss or damage cause by intent, gross negligence, breach of material contractual obligations in so far as the attainment of the purpose of the contract was prejudiced, if warranted properties are absent and in cases of compulsory liability under the German Product Liability Act (Produkthaftungsgesetz). In the event of culpable breach of material contractual obligations we are only liable for loss or damage which is typical under the contract and can be foreseen. The same principles apply for the liability of the assistants and vicarious agents of Dortex mbH.

9. Copyright

In so far as the Customer arranges for goods to be manufactured to customer specifications and delivered by Dortex mbH, it is incumbent on the Customer to ensure that the goods do not infringe any third party copyrights, particularly rights to a name and trade mark rights. In this respect the Customer will indemnify Dortex mbH against all third party claims. This applies in particular to image files which the Customer uploads to Dortex mbH in the webshop or sends to Dortex mbH by means of email or data-carriers. By saving an image file on the Dortex webserver, the Customer is stating that he/she is entitled to the unrestricted use, transmission and dissemination of all files passed to Dortex and is also entitled to the unrestricted use of the samples made available to Dortex including text and image material. If a third party should assert claims against the seller by reason of an alleged breach of rights, the purchaser is obliged to cooperate in the legal defence and, for instance, to prove the existence of licences or prior rights. Dortex mbH is entitled to recognise the third party’s claims and require recourse from the purchaser if the latter fails to prove the existence of prior right in good time and to provide adequate security in advance for the costs of the action. The purchaser must reimburse Dortex mbH for all expenditure and losses arising from the legitimate or acknowledged assertion of third party claims, particularly the costs of the legal defence, compensation paid or losses from the destruction of goods.

10. Promotion by Dortex mbH

By purchasing of the goods the Customer grants to Dortex mbH the image rights to the product which was manufactured without any separate agreement being required. Dortex mbH is permitted to use the product photos to a reasonable degree as promotional material, a reference on its web-site or in other publications. The Customer reserves the right to oppose this right without giving reasons.

11. Data protection

By placing the order the Customer expressly permits Dortex mbH to save data taken from the contractual relationship (in accordance with § 28 of the German Federal Data Protection Act) and, to the extent necessary for the performance of the contract, to retain the right to pass the data to third parties (e.g. parcel delivery services and insurance companies). The Customer is entitled to the right to revoke this consent at any time with future effect. This product includes GeoLite data created by MaxMind, available from https://www.maxmind.com.

12. Dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.

13. Final provisions

This contract and all the legal relationships of the parties are governed by the law of the Federal Republic of Germany but with the exclusion of the United Nations Convention on the International Sale of Goods (CISG). The place of performance and the sole place of jurisdiction for all disputes arising from this contract is Dortmund. If individual provisions of this contract should be or become invalid or contain a lacuna, the remaining provisions remain unaffected thereby.